Refund policy

We have a 30-day return policy. You may request a return within 30 days after receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at info@kellieboxcompany.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please contact us at info@kellieboxcompany.com with any questions.

Damages and issues
Please inspect your order upon receipt and contact us at info@kellieboxcompany.com immediately if the item is defective, damaged or if you receive the wrong item. We will make every effort to evaluate the issue and make it right. For damaged items, please also include a photo. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once your return is received and approved. You’ll be refunded on your original payment method within 10 business days.